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Lost Emails in Outlook Express after compacting folders
06-26-2017, 09:50 PM (This post was last modified: 06-26-2017 09:57 PM by MarionR.)
Post: #1
Lost Emails in Outlook Express after compacting folders
I have thousands of emails archived in numerous folders , on Windows XP, and all are backed up daily onto external drive. Every so often and OE popup after closing OE gives me option to compact/compress folders. When I do so , it frees up a lot of memory on this old computer and places the deleted dbx and bak files in the recycle bin and when I delete it all from recycle bin it frees up a lot of memory on the 80 gig hard drive. Unfortunately I deleted the recycle bin files before I re opened OE and it was missing the emails in several folders, as well as the folders themselves, and also rearranged my "sent items" folder in the folders list. This time it deleted hundreds of sent messages in the "sent items" folder from end of 2013 to June of 2017, and similarly in several other folders. When I go to the OE files on the C drive, it is showing almost 760 megabytes of emails are still in the dbx folder for "sent items", as well as on my external drive. But when I try to drag those folders into the C drive folder for "sent items" it does not restore them when I open OE again. So...if I deleted the deleted files from the recycle bin, does that delete them from the C drive folder, even though it still shows 760 megs of data are still in that folder,on both my C Drive and exernal drive that I back them up into every day? If I click on the folder to open it with OE, from either the Cdrive or external drive, it still does not show those emails from 2013 to 2017 and they seem to be lost forever. How the heck can I get these emails back if both my C drive and external drive shows that folder has almost 760 megabytes of emails still in them? There are now only 633 emails in the folder, when there should be a few thousand more...going back to beginning of 2013. Are my sent emails in that folder lost forever because I deleted them from the recycle bin? BTW, I frequently split up the folder into a new folder holding a couple of years worth of old sent emails, so I still have those, but missing a year and one half worth of sent emails from 2013 to Juneof 2017, when I last did the "compact/compress" in June.
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06-26-2017, 11:21 PM
Post: #2
RE: Lost Emails in Outlook Express after compacting folders
Hello,
First of all, i suggest creating more archive folders and keep each folder below 2gb.
The size of your email folders (dbx files) are too large and it's always a risk to have corrupted emails on so big dbx files.
If you prefer to take the risk and keep large email folders, at least do not compact. Compacting is a bad idea on so large email folders.

As for your emails, the only way to get them back is to find dbx files that you deleted. Check if there is any .bak file on your dbx files folder.
There are some software that are restoring deleted files like Recuva, it is not guaranteed but worth a try.
https://www.piriform.com/recuva

Tip for the furure: it is impossible to backup every time so large email boxes. But you can only backup new ones (not archives).
Creating many archive folders and keeping under 2gb dbx files, will be a safer chioce. A good idea is creating archive folders monthly. After creating archive folders, you can take a full backup and next time backup only new ones.

Rafail B.
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06-27-2017, 12:46 AM (This post was last modified: 06-27-2017 12:57 AM by MarionR.)
Post: #3
RE: Lost Emails in Outlook Express after compacting folders
First of all, you are not answering the questions I asked. Secondly, I do not have any folders in OE that are over 2gb's, the largest one is 760 megabytes, which is my sent items folder, and I do have additional folders for old sent mail that I save in an additional folder in case I have to reload them to see them in the future. And when I did the "compact folders" it die not delete "dbx" files...they are all still on my C drive and the external drive.

I also told you I had deleted the files from the recycle bin before I checked to see if OE still had all my emails and folders, after I did the "compact/compress folders. So, at this point, my files do not show any "bak" backup files, and the "sent items" folder still shows it has 760 megabytes of emails in it, but no bak files, and I cannot restore them to the folders that were deleted, or the folders that are still there...particularly the sent items folder, with files for the entire year of 2013 and partial files from 2016, everything else in between is gone.

Those files are also in my back up folders on my external drive...but of course there are no "bak" files in that either, other than very old ones. All the dbx files total 619 gb's, but no individucal folder is anywhere near two gigabytes.

Thanks for that advice , but I have been following it all along....this just happened with the last two "compress" folders that I did...the last time it deleted and rearranged the order of the "sent items" folder to the top of the folders under "Inbox", and also completely screwed up my message filters and I had do them all over again. (the next time I downloaded email, it didn't place them in the folders they were supposed to go to and gave me them all in my inbox, and I had to make a new message rule for all those emails, and move them to the folder they were set to moved them to. What a pain this is.

Then after that, I did another "compress/compact" folders thing on June 1st....and then it removed the emails in my "sent items" folder, and I thought it was because the compacting moved the "sent items" folder in the order it was previously in, at the bottom of my list of folders in OE, to the top of my list of folders under the "Inbox". So I went into the files and tried to move the "dbx" files for the sent folder (about 760 megs) back into that folder, but it won't do it. Not from the C drive or the external drive back up. And there are no "bak" files on either the C drive or the external drive currently. How the heck could that have happened?

as I said, I appreciate your advice, but your answers are not helping this situation.
Why would there be no bak files currently....after I did the "compress files" thing and they all went to the recycle bin, and I deleted them on June 1st. So why isn't it creating new bak files?

To complicate this further, I saved my back up files for OE onto my Windows 10 computer, to try to import them into Outlook 2016 and it did not import all of them into Outlook 2016....that was months ago. This is driving me nuts and I don't know what to do. I also imported them on Windows 10 into Mozilla Thunderbird and it did the same thing....did not import all the folders I had saved on my Win 10 hard drive from OE from Windows XP computer.

(06-27-2017 12:46 AM)MarionR Wrote:  First of all, you are not answering the questions I asked. Secondly, I do not have any folders in OE that are over 2gb's, the largest one is 760 megabytes, which is my sent items folder, and I do have additional folders for old sent mail that I save in an additional folder in case I have to reload them to see them in the future. And when I did the "compact folders" it die not delete "dbx" files...they are all still on my C drive and the external drive.

I also told you I had deleted the files from the recycle bin before I checked to see if OE still had all my emails and folders, after I did the "compact/compress folders. So, at this point, my files do not show any "bak" backup files, and the "sent items" folder still shows it has 760 megabytes of emails in it, but no bak files, and I cannot restore them to the folders that were deleted, or the folders that are still there...particularly the sent items folder, with files for the entire year of 2013 and partial files from 2016, everything else in between is gone.

Those files are also in my back up folders on my external drive...but of course there are no "bak" files in that either, other than very old ones. All the dbx files total 6.19 gb's, but no individual folder is anywhere near two gigabytes.

Thanks for that advice , but I have been following it all along....this just happened with the last two "compress" folders that I did...the last time it deleted and rearranged the order of the "sent items" folder to the top of the folders under "Inbox", and also completely screwed up my message filters and I had do them all over again. (the next time I downloaded email, it didn't place them in the folders they were supposed to go to and gave me them all in my inbox, and I had to make a new message rule for all those emails, and move them to the folder they were set to moved them to. What a pain this is.

Then after that, I did another "compress/compact" folders thing on June 1st....and then it removed the emails in my "sent items" folder, and I thought it was because the compacting moved the "sent items" folder in the order it was previously in, at the bottom of my list of folders in OE, to the top of my list of folders under the "Inbox". So I went into the files and tried to move the "dbx" files for the sent folder (about 760 megs) back into that folder, but it won't do it. Not from the C drive or the external drive back up. And there are no "bak" files on either the C drive or the external drive currently. How the heck could that have happened?

as I said, I appreciate your advice, but your answers are not helping this situation.
Why would there be no bak files currently....after I did the "compress files" thing and they all went to the recycle bin, and I deleted them on June 1st. So why isn't it creating new bak files?

To complicate this further, I saved my back up files for OE onto my Windows 10 computer, to try to import them into Outlook 2016 and it did not import all of them into Outlook 2016....that was months ago. This is driving me nuts and I don't know what to do. I also imported them on Windows 10 into Mozilla Thunderbird and it did the same thing....did not import all the folders I had saved on my Win 10 hard drive from OE from Windows XP computer.

I meant to type that my entire OE files total 6.19 gigs, not "619 gigs.
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06-27-2017, 02:08 AM (This post was last modified: 06-27-2017 02:09 AM by Rafail.)
Post: #4
RE: Lost Emails in Outlook Express after compacting folders
I am trying to help as much as i can. But there are not many things i can suggest here.
If compacting deltes your emails, this is a good reason to check your disk drive.
Compacting can be anyway be disabled using this guide:
http://www.pcprop.com/webpage_files/nocompact.pdf

You can try restoring these emails from your backup by importing backup to new identity. Create a new identity on oe (File>Identities>New identity) and then switch to new created identity (File>Switch identity).
After having created new identity, you can import there your backup.

Hope that it helps

Rafail B.
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06-27-2017, 11:54 PM (This post was last modified: 06-28-2017 12:14 AM by MarionR.)
Post: #5
RE: Lost Emails in Outlook Express after compacting folders
(06-27-2017 02:08 AM)Rafail Wrote:  I am trying to help as much as i can. But there are not many things i can suggest here.
If compacting deltes your emails, this is a good reason to check your disk drive.
Compacting can be anyway be disabled using this guide:
http://www.pcprop.com/webpage_files/nocompact.pdf

You can try restoring these emails from your backup by importing backup to new identity. Create a new identity on oe (File>Identities>New identity) and then switch to new created identity (File>Switch identity).
After having created new identity, you can import there your backup.

Hope that it helps

See my reply below your last reply:

(06-27-2017 11:54 PM)MarionR Wrote:  
(06-27-2017 02:08 AM)Rafail Wrote:  I am trying to help as much as i can. But there are not many things i can suggest here.
If compacting deltes your emails, this is a good reason to check your disk drive.
Compacting can be anyway be disabled using this guide:
http://www.pcprop.com/webpage_files/nocompact.pdf

You can try restoring these emails from your backup by importing backup to new identity. Create a new identity on oe (File>Identities>New identity) and then switch to new created identity (File>Switch identity).
After having created new identity, you can import there your backup.

Hope that it helps

I don't know what you mean by "this is a good reason to check your disk drive"? My disk drive seems fine....what do you mean?

also, I haven't tried creating a new identity....I never did that before in OE and not sure I know how to do it. And I don't need to stop "compacting"....it pops up every so often when I close OE and asks me if I want to compact files, and I can choose not to. Or I can try manually compacting email one folder at a time. You can compact one folder, or "all folders" under the "file" menu,but I never even noticed that before. I will take your suggestions about creating a new identity, but would I have to create all those same folders again in the new identity or just import it all from the original identity from the C drive into the new identity and it will place all my folders and emails in it?

I also don't know where to find the 'bak' files as it doesn't show anything but dbx files when I navigate to the storage folders on the C drive. It shows the same way on my win7 computer where I have a partician for Windows XP Mode, and have OE installed there, but I only check email or use OE on a regular basis on my desktop WinXP computer. It doesn't show "bak" files in there either. So do you know where I find the bak files?

I guess you can't help with the other questions I asked about importing into Outlook 2016 and Thunderbird mail clients on my Win 10 computer?

Also, it seems to be a big hassle to download OE for Windows 10 if it is going to get uninstall with every windows update. I have it set for auto updates, so if I updated manually will I will be able to prevent it from uninstalling OE? that would be a huge pain in the neck. And if I downloaded OE for Win 7 computer, does that have same problem using OE on it and it uninstalling it with every auto update of Windows? Even if it doesn't happen with every update, it would be a pain to have to re-install it every so often.

I also don't know what you mean by "corrupted emails"?? Why would I have corrupted emails in all the sent emails, or for any other emails stored in OE?
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06-28-2017, 11:36 AM
Post: #6
RE: Lost Emails in Outlook Express after compacting folders
1. I wrote that you can check your hard drive because this is not normal.
2. I dont think that there are .bak files anywhere else.
3. Only major windows 10 updates have this issue, Windows 7 and windows 8 do not have this issue.
4. corrupted emails means that your dbx folders may be corrupt. thats why compacting deletes some emails. compacting normally deletes only corrupt emails.

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07-01-2017, 07:12 PM
Post: #7
RE: Lost Emails in Outlook Express after compacting folders
(06-28-2017 11:36 AM)Rafail Wrote:  1. I wrote that you can check your hard drive because this is not normal.
2. I dont think that there are .bak files anywhere else.
3. Only major windows 10 updates have this issue, Windows 7 and windows 8 do not have this issue.
4. corrupted emails means that your dbx folders may be corrupt. thats why compacting deletes some emails. compacting normally deletes only corrupt emails.

I don't think you understood what I said happened. The compacting took place around end of May and it deleted hundreds of dbx and bak files from OE and placed them in the recycle bin. I could have restored them from the recycle bin if I had opened OE to see they were missing before I deleted them from the recycle bin. Since I deleted them from recycle bin, and then discovered several folders were missing (with not many emails in them) , and the sent items folder was missing emails sent from Jan 2013, to June 2017, which was maybe 1000 emails. So I went into the OE files and saw that sent folder still had about 760 megs in the dbx folder, I tried to restore it to the folder on the c drive and it wouldn't restore them, even though it showed that may megs were still in the folder. (I also had done the compacting several times before then and it always restored the complete folder(s). So how could the emails have been corrupted?

Now, if I create a new identity, and drag and drop those folders into the folders in the new identity, will it restore them? They are showing the same amount of megs in my external drive back up in those folders. So none of this makes much sense. I am going nuts trying to retrieve those emails. I had sent a bunch of text messages from my phone into one of the folders and they are gone too...the entire folder and the emails in them, but these folder on the hard drive shows they still have many items megs) in them.

If you cannot help me with these questions, do you know where or who I can get help from? I cannot pay Microsoft to help me with this...especially because Windows XP and Outlook Express are no longer supported. I don't even know if they'd give me paid support. I can possibly see all those emails in my gmail account server, but I would have no idea how to save them to my computer from gmail email server.
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07-01-2017, 09:35 PM
Post: #8
RE: Lost Emails in Outlook Express after compacting folders
If you create new identity, you can import oold emails from "File>Impor>Messages" and select the folder that emails are located.
But, if you have the emails on your gmail, you can create a new identity and create same email account on new idenity. All emails will be downloaded agian on new identity from gmail.
Compacting do not delete emails. i clears up empty space and the only reason to delete an email, is corrupted email.

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