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malware HEUR/APC
10-12-2015, 12:20 AM
Post: #1
malware HEUR/APC
hi, Avira found a malware in outlook. this is the report:
"Trovato un virus o un programma indesiderato 'HEUR/APC (Cloud)'[heuristic] nel file 'C:\Program Files (x86)\Outlook Express\StartOE.exe'. "

i need help. thanks
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10-12-2015, 11:53 AM (This post was last modified: 10-12-2015 12:10 PM by Rafail.)
Post: #2
RE: malware HEUR/APC
It is not malware. It's a false positive alert. In some cases antivirus programs are marking some software as false virus or malware because they are modified and not officially signed. Since our outlook express is unofficial and the exe is not signed by microsoft you may see these false positive alerts. Just ignore them.

We have submitted our software to many antivirus companies like Norton, Kaspersky e.t.c for checking and excluding from false positive lists (if any) and they done, but there are some smaller companies like your antivirus that may still give false alert.

I submitted it to Avira for checking and excluding from false alert, very soon it will be excluded.


Rafail B.
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10-12-2015, 07:03 PM
Post: #3
RE: malware HEUR/APC
just got response from avast, the file mas been confirmed as clead and excluded from list, if you update your antivirus and rescan you can confirm that.

Avira response mail:

Quote:Dear Sir or Madam,

Thank you for your email to Avira's virus lab.
Tracking number: INC01934678.

A listing of files alongside their results can be found below:
File ID Filename Size (Byte) Result
28628396 StartOE.exe 196 KB CLEAN

Please find a detailed report concerning each individual sample below:
Filename Result
StartOE.exe CLEAN

The file 'StartOE.exe' has been determined to be 'CLEAN'. Our analysts did not discover any malicious content.

Alternatively you can see the analysis result here:

An overview of all your submissions can be found here:

Please note: If you have specific questions, please visit our website for further details.

Kind regards
Avira Virus Lab

Avira Operations GmbH & Co. KG
Kaplaneiweg 1, 88069 Tettnang, Germany
Phone: +49 (0) 7542-500 0
Fax: +49 (0) 7542-500 3000

CEO: Travis Witteveen
Headquarter: Tettnang
Commercial register: AG Ulm HRB 630992

Rafail B.
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